Last Updated: November 3, 2025
Thank you for shopping at MelloRest. We want you to feel confident when you purchase from us, and we aim to provide a smooth, fair, and transparent return experience.
This Refund Policy explains when refunds, returns, and exchanges are accepted, how to request one, and what conditions apply.
By placing an order with us, you agree to the terms below.
Thank you for shopping at MelloRest. We want you to feel confident when you purchase from us, and we aim to provide a smooth, fair, and transparent return experience.
This Refund Policy explains when refunds, returns, and exchanges are accepted, how to request one, and what conditions apply.
By placing an order with us, you agree to the terms below.
To qualify for a return, all of the following must be true:
✅ Item is unused, in original condition, and in original packaging
✅ Return request is submitted within 30 days
✅ You provide proof of purchase (order number or email)
Items that arrive damaged, defective, or incorrect are always eligible for replacement or refund—see Section 4.
For hygiene and safety reasons, the following items are NOT eligible for return or refund unless defective:
Opened or used items
Items damaged after delivery due to misuse
Free gifts, promotional items, or discounted final-sale products
Digital downloads or gift cards (if applicable)
To request a return, please contact us at:
📩 Email: contact.mellorest@gmail.com
Subject line: Return Request – Order #[your order number]
Once approved, you will receive return instructions, including the correct return address.
Do not ship items back until return is approved — unauthorized returns may not be processed.
If your item arrives damaged, defective, or incorrect, notify us within 7 days of delivery with:
Photo or video of the issue
Order number
Description of the problem
We will replace, reship, or refund at no cost to you.
In most cases, you will not need to return the damaged item.
If the return is due to our error (wrong item, defective item, damaged on arrival):
✅ We cover return shipping or provide a replacement free of charge.
If the return is due to customer preference (changed mind, wrong color ordered, etc.):
❌ Customer is responsible for return shipping costs.
Shipping fees paid at checkout are non-refundable unless the return is due to a MelloRest error.
Once we receive and inspect the returned item, we will email you to confirm approval or rejection.
If approved, refund will be issued:
To the original payment method (credit card, PayPal, etc.)
Within 5–10 business days, depending on your bank/payment provider
If the refund is delayed, please check with your bank or card issuer before contacting us.
Orders can be cancelled only before they are processed or shipped.
Once shipped, the normal return policy applies.
If you need to cancel, email us immediately with the subject:
Cancel Order – #[order number]
We currently offer exchanges for:
Defective items
Wrong size/color received (if applicable)
If you ordered the wrong item by mistake, you may return it (if eligible) and place a new order.
Once a package is marked “Delivered” by the carrier, MelloRest is not responsible for theft or misdelivery.
If this occurs, we recommend contacting:
The shipping carrier
Your local post office
Building management (for apartments)
We may assist on a case-by-case basis, but replacements are not guaranteed for stolen packages.
Certain items may be marked FINAL SALE during promotions or clearance.
These items are not eligible for return, refund, or exchange unless damaged/defective.
Questions or concerns?
📩 Email: contact.mellorest@gmail.com
🌐 Website: mellorest.com
We aim to respond within 1–2 business days.
MelloRest may update or modify this Refund Policy at any time. The version posted on this page is the policy currently in effect.
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